Metro Micro Service Zones
Click below to see zone map
Watts/Compton
Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm
LAX/Inglewood
Monday-Sunday, 5am-9pm
North Hollywood/Burbank
Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm
El Monte
Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm
Highland Park/
Eagle Rock/Glendale
Monday-Sunday, 5:30am-10pm
Altadena/
Pasadena/Sierra Madre
Monday-Sunday, 5:30am-10pm
Northwest San Fernando Valley
Monday-Sunday, 5:30am-10pm
UCLA/Westwood/
VA Medical Center
Monday-Friday, 8am-9pm
How to Ride
Meet Metro Micro
Metro Micro is an on-demand rideshare service offering trips within eight designated zones within Los Angeles County. Service is provided with small vehicles (seating up to nine passengers) and is intended to provide first-mile, last-mile transportation to rail and bus lines and intra-community travel within LA County communities that have limited access to traditional transit service.
The service is currently available in Watts/Compton, LAX/Inglewood, North Hollywood/Burbank, El Monte, Highland Park/Eagle Rock/Glendale, Altadena/Pasadena/Sierra Madre, Northwest San Fernando Valley and UCLA/Westwood/VA Medical Center.
Fares
| Base Fare | $2.50 |
|---|---|
| Transfers to Metro Bus and Rail | FREE |
| Transfers from Metro Bus and Rail | 75¢ upcharge |
| LIFE Program free rides (90-day & 20/month) | Accepted on Micro |
| Senior / People with Disabilities Fare Program Base Fare (including Access Services “green” card) | $1.00 |
| GoPass & Student Reduced Fare Program Base Fare | $1.00 |
| E-Z Transit Pass Zone 0 Base Fare | 75¢ upcharge |
| E-Z Transit Pass Zone 1+ | Free |
| Transfers from Municipal Bus Lines | $1.25 (50¢ transfer charge + 75¢ upcharge) |
| Children under 6 | FREE with paid caregiver boarding |
| Personal Care Assistants | FREE with paid Accessible boarding and PCA-eligible card |
Two ways to pay:
- Pre-pay with credit card in the app. Please note that with this payment method, you will always pay the $2.50 base fare, and the system will not be able to recognize transfers.
- Pay on board with TAP. You can get a TAP card at any TAP vending machine at Metro Stations and Transit Centers, at any TAP vendor, or at Metro Customer Service Centers. See locations at taptogo.net. With TAP payment, you can:
- Use your fare program. When you load Stored Value onto your Reduced Fare, GoPass, EZ Pass, Access, or U-Pass TAP card, the system will automatically recognize the appropriate fare and deduct it. If you have LIFE rides on your card, you can use those to pay for your Metro Micro trip, too! (LIFE members pay the regular fare after their free rides are used up.)
- Transfer for FREE to any Metro Bus or Rail service. Free transfers are available within two hours of your first boarding. If you transfer to Metro Micro from Metro bus or rail, you will pay only 75 cents… the difference between the Metro bus and rail fare and the Metro Micro fare.
- Pay for one person. Please remember, each passenger must have their own TAP card.
Metro Micro vehicles do not accept cash payment on board. You can always buy and load a TAP card with cash at any TAP vendor or vending machine.
FAQ
What is Metro Micro?
Metro Micro is an on-demand rideshare service, operating in designated zones in Los Angeles County. Metro Micro vehicles in a particular zone do not provide service outside of that zone. Customers may use the Metro Micro app to create multimodal journeys connection between Metro Micro service and bus and rail.
What communities does Metro Micro serve?
Metro Micro service is available within the following eight zones (click on links below for details):
How is Metro Micro different than regular bus service?
Metro Micro service is intended to provide first-mile, last-mile transportation to rail and bus stations; and intra-community travel within LA County communities that have limited access to traditional transit service.
Service is provided with smaller capacity vehicles than traditional transit buses. Customers can request a ride through the Metro Micro mobile app, web booking portal or by calling Metro Customer Service at 323.GO.METRO (323.466.3876). Rides may be scheduled up to 7 days in advance or ASAP (on-demand).
Customers may plan travel throughout LA County using the Metro Micro app which provides detailed travel instructions for a variety of transit services including Metro Micro, bus or rail and walking.
Is Metro Micro meant to replace bus service?
Metro Micro supplements Los Angeles County’s regional bus and rail system. Service was devised to complement equity, reliability and efficiency improvements implemented as part of the NextGen Bus Plan.
What languages are available when booking a ride?
The Metro Micro app and web booking portal are available in English and Spanish. Customers may call Metro Customer Service to book rides in English, Spanish or ten other languages commonly spoken in Los Angeles. Call 323.GO.METRO (323.466.3876) and confirm preferred language at the beginning of the call.
What type of seats are available?
Designated vehicles are equipped with mobility device securement anchors.
Customers may book up to 5 seats per ride for themselves, their travel companions or for large bulky items that take up space inside the vehicle which would block or occupy a seat.
All customers traveling together on the same ride request must travel at the same time between the same origin and destination.
Are vehicles accessible for customers with disabilities?
Customers may request a ramp-equipped vehicle to facilitate use of the Metro Micro services. To do so, while booking your ride, click “Accessibility” then select “Lift” if you need a ramp to board but will sit in a conventional seat, or “Wheelchair” if you need wheelchair securement.
Can my personal care attendant travel with me?
Customers traveling with a Personal Care Attendant (PCA), and who have an Access Services card with PCA designation, may include their attendant on the ride by selecting the PCA fare during the booking process. All riders must be included in the booking so we may ensure there are sufficient seats.
Are service animals and pets permitted?
Service animals trained to perform a specific task for their human companion are permitted as required by law and must be under their companion’s control. Pets must be secured in an enclosed, leakproof carrier when boarding and throughout the ride.
Are bikes permitted on Metro Micro vehicles?
Metro Micro vehicles are not equipped with bike racks, unlike traditional buses. Bikes, except folding bikes, are not permitted inside Metro Micro vehicles. If your folding bike or scooter cannot be stowed at your feet, please book and pay for an additional seat to accommodate it.
How can rides be booked?
Rides can be requested with the Metro Micro app, on the Metro Micro web booking portal or by calling Metro Customer Service at 323.GO.METRO (323.466.3876) and, after confirming preferred language, option 5.
Can rides be booked without a smartphone?
Customers may call Metro’s Customer Service to schedule rides. A Metro representative will provide information about vehicle arrival times and pick-up and drop-off locations. Call 323.GO.METRO (323.466.3876) and, after confirming preferred language, option 5. If this is your first ride since March 15, 2025, the agent will ask for some basic information to create an account for you. If you have a cell phone that accepts text messages, you may provide this number and get text updates about your trip.
Can a scheduled ride be modified or cancelled?
You may modify a scheduled ride up to the time a vehicle arrives at the pickup location by changing the payment method and/or or modifying the number of passengers traveling. To change a pickup or drop-off location or the time of pick-up, a ride must be cancelled and a new ride rebooked with the updated stop locations.
To cancel a ride, a ride can be cancelled within the Metro Micro app, or the web booking portal or by calling 323.GO.METRO (323.466.3876), after confirming preferred language, option 5.
How and when does Metro Micro communicate pickup times?
Customers who have booked an “ASAP” ride should remain close to their pickup point, as their ride arrival time may be moved up if a vehicle becomes available. All customers should arrive at designated pickup locations 5 minutes before their vehicle is scheduled to arrive. Customers who elect to receive SMS messages will receive messages when a ride request is confirmed, 24 hours before a ride (if applicable), 1 hour before a ride (if applicable), and 2-3 minutes prior to vehicle arrival. The Metro Micro app offers live ETA messages and vehicle tracking, starting 8 minutes before expected arrival.
How long do drivers wait at pickup locations?
Customers will receive a notification when their vehicle is 2-3 minutes away. Vehicles will wait 20 seconds for customers to arrive and board the vehicle then depart without customers who do not appear in order to serve other customers already on board or who are next to pick up.
Where does Metro Micro pick up customers?
Pick-up and drop-off locations occur at major intersections, points of interest, bus and rail stations, and other key locations within a designated Metro Micro zone. Exact pickup and drop-off locations are provided to customers when making a ride booking.
Metro Micro vehicles assigned to one Metro Micro zone are not able to transport customers to points outside that zone, including to another Metro Micro zone. To continue your journey beyond the zone, the Metro Micro app can provide you with transit
How do customers identify their Metro Micro ride and driver?
Metro Micro vehicles are a distinct dark blue with colorful graphics and official Metro symbols. The Metro Micro app and SMS notifications provide ride information, including a license plate number, vehicle types, and Driver’s name prior to pick up location arrivals.
Are customers required to wear seatbelts?
In accordance with California law, all passengers must securely fasten their seat belt properly over their lap and shoulder while being transported on Metro Micro. Children under 8 must be secured in an appropriate Child Restraint system, such as a car seat, booster, or NHTSA-approved ride safety vest. Passengers with disabilities who cannot safely wear a seat belt due to their disability are exempt.
What is Metro’s child car seat policy?
In compliance with California law, all Metro Micro passengers under age 8 must ride in an appropriate Child Restraint System (CRS), such as a car seat, booster, or NHTTSA-approved ride safety vest; and all passengers under age 2 must ride in an appropriate rear-facing safety seat. Caregivers MUST bring their own CRS and install it themselves.
Learn more about riding Metro Micro with kids.
**Metro does not supply Child Restraint Systems. They must be supplied by customers.**
Do Metro Micro drivers undergo training and background checks?
Metro Micro drivers are employed by a third-party contractor under a contract with Metro. Metro Micro drivers undergo background checks and complete specialized training before transporting customers.
How can specific comments about a ride, general comments or questions, or Lost & Found inquiries be submitted?
Customers may provide feedback at the end of a ride using the Metro Micro app. Customers will be prompted to provide a thumbs-up or thumbs-down rating and comment about their ride experience.
Customers may also provide feedback to Metro Customer Service by phone at 323.GO.METRO (323.466.3876), Option 2; or by Customer Comment Form.
Lost & Found inquiries may be submitted online on the Lost & Found Form or by leaving a voicemail at Metro Micro Lost & Found at 818.873.4085. Lost item inquiries will be responded to within 5 business days, except for items that are critical to health, required for access a residence, issued by the government, or are extremely valuable, then they will be responded to within 24 hours. A list of high-importance items can be found on the online Lost & Found Form.
How much does it cost to ride Metro Micro?
$2.50 per person or $1.00 when using a TAP card (physical card or virtual card in TAP LA App) which is enrolled in a Metro or Access fare program (see details below. To receive discounts, customers must use their qualified TAP card with Stored Value loaded onto it, and select TAP payment when booking. TRANSFERS Metro Micro fares paid by TAP stored value include free transfers to Metro bus and rail lines and to municipal bus lines at an interagency transfer fare. Transfers from Metro lines to Metro Micro are 75¢ when transferring within two hours. FARE CATEGORIES: Adult Youth Child PCA |
How can Metro Micro fares be paid?
Customers using the Metro Micro app or web booking portal may use a debit or credit card, valid Metro Micro coupon code or Metro Micro account credit to pay their fare. Customers paying with a TAP card must select the TAP payment method during the booking process. Credit/debit card information must be entered during the booking process and will be charged at the completion of a ride. Coupon codes and account credits must be designated at the time of booking and will be deducted when the ride booking is completed. Fares paid with TAP are deducted when customers board a vehicle and tap their physical or electronic TAP card on the in-vehicle TAP validator. |
What is the process of paying with a TAP Card?
Customers may tap a physical or electronic TAP card on the in-vehicle TAP reader when boarding a vehicle. Fare will be deducted from the customer’s preloaded cash balance. NOTE: To transfer for free to bus and rail, each customer must have their own TAP card.
CAUTION: Inadvertent taps may result in additional, unintended fare deductions. Keep cards or phones away from TAP validators after tapping to pay fare.
How much is the fare for customers eligible for reduced fares on Metro buses and trains?
Metro Micro honors the following reduced fare programs (available only with a TAP card):
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What Metro Bus and Rail lines connect with Metro Micro?
>Watts/Compton Zone:
Rail Lines: A & C
Bus Lines: 48, 51, 53, 55, 60, 115, 117, 120, 125, 127, 128, 202, 205, 246, 251, 258, 260 and 261.
>LAX/Inglewood Zone:
Rail Lines: C & K
Bus Lines: 40, 102, 110, 111, 115, 117, 120, 211, 212, 215, and 232.
>El Monte Zone:
Bus lines: J (910 & 950), 70, 76, 78, 266, 267, 268, 287, 489, and 577.
Metrolink: San Bernardino Line.
>North Hollywood/Burbank Zone:
Rail Lines: B
Bus Lines: G, 90, 92, 94, 152, 154, 155, 162, 164, 165, 169, 222, 224, 237, 294, 296, and 501.
Metrolink: Ventura County Line & Antelope Valley Line
>Highland Park, Eagle Rock, Glendale:
Rail Lines: A
Bus Lines: 2, 4, 45, 78, 81, 90, 92, 94, 179, 180, 182, 217 251, 258, 501, 603, and 665.
Metrolink: Ventura County Line & Antelope Valley Line
>Altadena, Pasadena, Sierra Madre:
Rail Lines: A
Bus Lines: 177, 180, 260, 261, 266, 267, 268, 487, 501, 660, 662, and 686.
>Northwest San Fernando Valley
Bus lines: G, 150, 158, 166, 167, 237, 240, 242, 243, and 244.
Metrolink: Ventura County Line
>UCLA/Westwood/VA Medical Center:
Rail Lines: E
Bus lines: 2, 4, 20/720, 233, 602, and 761.
For more information on non-Metro transit connections , please see our Metro System Maps.
Helpful Resources
Contact Metro Customer Service
- Submit an online Customer Comment Form to report an issue, make a suggestion, or submit an employee commendation.
- Report a lost item online using the Lost & Found Form or by calling Metro Micro Lost & Found and leaving a voicemail message:
- Lost & Found Form
- Metro Micro Lost & Found: 818.873.4085
- Call Metro Customer Service at 323.GO.METRO (323.466.3876)
- Option 2 – Customer Relations: report an issue, make a suggestion or submit an employee commendation.
- Option 5 – Customer Information: book a ride or check on a ride’s status. .
